Politique de remboursement
3. Return & Refund Policy
Satisfaction Guaranteed or Your Money Back — 30 Days
You have 30 calendar days from the date you receive your order to return your GEL FLEX product if it does not meet your expectations.
Return Conditions
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The product must be unused, in perfect condition, and in its original packaging.
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For hygiene reasons, compression socks and insoles can only be returned if they have not been worn.
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Please contact us first at support@gelflex-ca.com, providing your order number, so that we can provide you with the return address and approve your return request.
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Returns sent without prior authorization or after the return period has expired cannot be processed.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the product is defective or we made an error (wrong item shipped or product damaged upon delivery). In such cases, GEL FLEX will cover the return shipping costs in full.
Refunds
Once your return has been received and inspected, we will issue a refund to your original payment method within 5–10 business days. A confirmation email will be sent to you once the refund has been processed.
Defective Products
If you receive a defective or damaged product, please contact us within 48 hours of receiving your order at support@gelflex-ca.com, including photographic evidence of the issue. We will offer you either a replacement or a full refund, including return shipping costs.
Order Cancellation
As long as your order has not yet been shipped, you may cancel it free of charge by contacting us at support@gelflex.ca.
Your Rights
The 30-day “Satisfaction Guaranteed or Your Money Back” policy described above is a voluntary commercial guarantee provided by GEL FLEX. It is in addition to, and does not replace, any rights granted to you under the Quebec Consumer Protection Act or applicable laws in your province.